We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All of bench!
Order came quickly. Everything corresponds to the description.
It does not look like the one in the presentation, that is the beautiful light, it shines. This one I received is matte, dark and pale, it has no gloss, what to say is ugly !!!!
I will not write as he arrived, but I want to write about the rug itself, after using all the scratching, washing or anything does not help.
Sending long, shipping fast. There is not a pleasant smell, I hope to fade. In general, satisfied, SFOR.
Everything smells good only strongly. Some stupid fish
The mat smells strongly of rubber.
The goods arrived in 1.5 months, but due to the fact that the store (sender) did not indicate the code of the mobile operator of the recipient of the goods, they did not give it to me, or rather they did not inform about the arrival. The seller is responsive, but did not know where the goods are. In general, after an active search, the product was found and I received it two months after shipment. As for the goods, a good, beautiful print, soft material, the sizes do not reach 0.5-1 cm, I did not measure the thickness. If you do not take into account the history of sending, then everything is fine. Recommend.
The mat is good, the mouse flies. In reality, the picture is darker than on the site, almost does not smell. everything is good.
My 3rd order of 3 pads and i will order more. EXELENT
Mo reached 12 days. No claims
Kovrik is good, the color corresponds to the card, but the mouse slightly brakes on it.
Very good mat, juicy colors, the mouse easily moves on it. The store is well done, sociable, I recommend. Fast shipping. I put 5 Stars!!!
The product is excellent! Thanks.